Groups support these new features: Call Queues Paging Messages-Only Extension Announcement-Only Extension Groups enable you to designate a group of employees with similar activities or services. User-friendly robust call controls - make cold or warm call transfers, park calls in the cloud, flip calls on the fly, telus business connect conversations instantly, and more. Change connec region. Follow your usual procedure for synchronizing the download to your mobile device. Then click Save. This gives you the opportunity to pick up the call on your Softphone, or send it to voicemail, or otherwise manage the call before other call-handling rules begin. If you selected Customclick the Record button. Contacts Find the people you need, fast. Tap the Fax tab. Tap Smartphone and Softphone to have your TELUS Business Connect Telus business connect call controller, if you have downloaded and installed it on your desktop computer, display incoming calls as soon as they come in. Dial numbers buusiness tapping any number in your Call Log You must have connwct Direct Number to make outbound calls from your smartphone. Click Back when done. You can also choose a simple ringtone. Add up telus business connect four callers to an existing call, or split telus business connect at any time. Tap Company Numbers and Info to manage phone numbers. From the mobile app you telus business connect now set up your group details and add members or devices, as appropriate—see details for Call Queues and Paging Groups continue reading elsewhere in this document. Original release date. Have a question or ready to order? Follow the on-screen instructions to create your password. Users can find their call recordings by clicking Messages in the this web page bar, then Recordings.